Company Information

  1. What is Yiwu Fingerling Stationery Co., Ltd.?
    • Yiwu Fingerling Stationery Co., Ltd. is a professional stationery manufacturer based in Yiwu, China, founded in 1997, and known for producing high-quality stationery products under our famous brand “Mini Fish.”
  2. Where is Yiwu Fingerling Stationery Co., Ltd. located?
    • We are located in Yiwu, Zhejiang Province, China, a global hub for wholesale trade, particularly in stationery and consumer products.
  3. What is the “Mini Fish” brand?
    • “Mini Fish” is one of our signature brands, offering a variety of fun and high-quality stationery products, including pens, pencils, notebooks, and accessories.
  4. Do you sell directly to retail customers?
    • No, we only accept bulk wholesale orders. We do not sell our products to individual retail customers.
  5. What type of customers do you serve?
    • We serve wholesale customers, distributors, retailers, and businesses looking to purchase stationery products in bulk.
  6. What is Fishionery.com?
    • Fishionery.com is the official website of Yiwu Fingerling Stationery Co., Ltd., where wholesale buyers can browse and place orders for bulk purchases of our stationery products.

Products and Customization

  1. What products do you offer?
    • We offer a wide range of stationery products including pens, pencils, notebooks, markers, erasers, and other office supplies, all available for wholesale.
  2. Can I customize the products I order?
    • Yes, we offer product customization including custom logos, designs, and packaging for bulk orders.
  3. Are all your products under the “Mini Fish” brand?
    • Many of our products are under the “Mini Fish” brand, but we also offer products that are unbranded or custom-branded for wholesale customers.
  4. What customization options are available for products?
    • Customization options include custom logos, colors, designs, packaging, and labeling. Specific customization options depend on the product type.
  5. Can I create my own design for the products?
    • Yes, we can help create custom products based on your design requirements. Contact us to discuss your design and customization options.
  6. Are your products eco-friendly?
    • Yes, we strive to use eco-friendly materials in the production of our products to reduce our environmental impact.
  7. Do you offer special edition products or seasonal designs?
    • Yes, we occasionally release special edition and seasonal designs, particularly under the “Mini Fish” brand.
  8. Can you manufacture stationery products that are not listed on your website?
    • Yes, if you have specific product requirements, please contact us, and we will work with you to create the product you need.

Ordering and Payment

  1. How do I place an order with Yiwu Fingerling Stationery Co., Ltd.?
    • Orders can be placed through our website, Fishionery.com, by contacting our sales team via email, or through our wholesale inquiry process.
  2. Do you accept international orders?
    • Yes, we accept international bulk wholesale orders and ship to most countries worldwide.
  3. Do you have a minimum order quantity (MOQ)?
    • Yes, the MOQ varies by product. Please contact us to get the exact MOQ for the specific items you are interested in.
  4. What payment methods do you accept?
    • We accept payments via bank transfer (T/T), PayPal, and Alibaba Trade Assurance for secure transactions.
  5. Do you offer credit terms for bulk orders?
    • We generally do not offer credit terms for new customers. Payment is required in advance for wholesale orders.
  6. Can I get a quote for my order?
    • Yes, you can request a quote by contacting us with your order details, including product types, quantities, and any customization requirements.
  7. How long does it take to process an order?
    • Order processing time typically takes 7 to 30 days, depending on the product and customization. We will inform you of the estimated timeline after receiving your order details.
  8. Can I change or cancel my order once it is placed?
    • Orders can be modified or canceled if they have not yet been processed. Please contact us as soon as possible if you need to make changes.

Samples

  1. Do you offer samples of your products?
    • Yes, we offer product samples upon request. Please contact us with your sample requirements, and we will provide the necessary details.
  2. How do I request a sample of a product?
    • You can request a sample by contacting us directly via email or through our website. Please provide the product details and shipping information.
  3. Is there a charge for samples?
    • Sample charges may apply, depending on the product. Shipping fees for samples are typically the responsibility of the customer.
  4. How long does it take to receive a sample?
    • Sample delivery time varies depending on the destination, but it generally takes around 7-10 business days.

Shipping and Delivery

  1. What shipping methods do you offer?
    • We offer multiple shipping options, including sea freight, air freight, and express services (DHL, UPS, FedEx), depending on your location and the urgency of your order.
  2. How long does shipping take?
    • Shipping times depend on the destination and shipping method. Standard shipping can take 7-30 days, while express shipping takes 3-7 days.
  3. Do you ship internationally?
    • Yes, we ship internationally to most countries. Shipping fees and delivery times vary based on the destination.
  4. Can I track my order once it’s shipped?
    • Yes, we provide tracking numbers for all orders once they are dispatched, so you can monitor the delivery status.
  5. What should I do if my order does not arrive on time?
    • If your order does not arrive on time, please contact us, and we will assist you in tracking down the shipment and resolving the issue.
  6. Do you offer free shipping?
    • We do not offer free shipping. Shipping costs depend on the size and weight of your order and the destination.
  7. Can I specify a preferred shipping carrier?
    • Yes, if you have a preferred shipping carrier, please inform us when placing your order, and we will accommodate your request where possible.

Returns, Cancellations, and Modifications

  1. What is your return policy?
    • We only accept returns for damaged or defective products. Please contact us within 7 days of receiving the order for assistance.
  2. Can I return a product if I change my mind?
    • No, we do not accept returns for products if you change your mind. Returns are only accepted for defective or incorrect products.
  3. What should I do if I receive damaged or incorrect products?
    • If you receive damaged or incorrect products, please contact us immediately with photos of the issue, and we will arrange for a replacement or refund.
  4. Can I cancel or modify my order after it has been placed?
    • You can cancel or modify your order before it is processed for production or shipment. Please contact us promptly to make any changes.

Customer Service and Support

  1. How can I contact customer service?
    • You can contact customer service by email, phone, or the contact form on our website, Fishionery.com. Our team is ready to assist with any inquiries.
  2. What should I do if I have an issue with my order?
    • If you have any issues with your order, please contact our customer service team immediately, and we will help resolve the issue as quickly as possible.
  3. Do you offer after-sales support?
    • Yes, we provide comprehensive after-sales support, including assistance with returns, refunds, and product inquiries.
  4. How can I track my invoice or payment status?
    • You can track your invoice and payment status by contacting our sales team, and we will provide the relevant details.
  5. What if I have a complaint about a product?
    • We take customer feedback seriously. If you have a complaint, please contact us directly, and we will address your concern promptly.

Product Information and Quality Control

  1. What quality control measures do you have in place?
    • We have strict quality control procedures, including inspections at every production stage, to ensure our products meet high standards.
  2. Are your products safe to use?
    • Yes, all our products meet international safety standards and are free from harmful materials.
  3. How do I know if the products I receive are of good quality?
    • We have a rigorous quality control process, and we ensure that all products are inspected before shipment to guarantee they meet our high standards.
  4. Do you provide certificates for your products?
    • Yes, we can provide certification for certain products, including quality and safety certificates. Please contact us for more details.

Wholesale and Bulk Orders

  1. Do you offer wholesale pricing?
    • Yes, we provide wholesale pricing for bulk orders. Please contact us with your order details to receive a personalized quote.
  2. What is the best way to place a bulk order?
    • The best way to place a bulk order is to contact us directly with your product requirements, including quantities and customization details.
  3. Can I order different products in one bulk order?
    • Yes, you can combine multiple products into one bulk order. Please provide the product list and quantities when placing your order.
  4. How can I become a distributor for your products?
    • If you’re interested in becoming a distributor, please contact us with your company details, and we will provide information on the distributor program.